01
Front desk
Answers the site and missed calls. Books, reschedules, and takes a message with the details you actually need.
Agents
Not a chatbot. A desk that does a job.
Each agent has a role, a script, and a handoff. Wire — the assistant on this site — is the same idea: it greets, asks, and collects a complete note instead of dumping you into a form.
Put one on your site
02
Qualifier
Asks job type, town, timeline, and budget band so you are not driving across the city for a mismatch.
03
Review desk
Sends a review request when the job is fresh — and only to customers who were happy.
04
Follow-up
Nurses quotes that went quiet. A short, human sequence instead of hoping they remember you.
05
Concierge
The assistant on this site. Collects name, shop, and need, then hands Craftwire a complete note.
06
Custom
Inventory, memberships, catering minimums, insurance — trained on how your shop actually runs.
How we train them
Your hours, services, towns, and exceptions.
Saturday catering minimums, which towns you will drive to, what “emergency” means.
A handoff you will actually read.
Name, number, job, timeline — texted or dropped into the pipeline. No transcript archaeology.
A person behind it.
If the agent is stuck, it offers the studio line. Same standard we use here: 978-421-4738.
Book a demo
Try Wire on this site, then we’ll build yours.
No deck. A live look at your search results, your site, and whether Craftwire is the right studio.